Thank you for shopping at our plush toy store. We strive to ensure your satisfaction with your purchase. If you are not entirely happy with your purchase, we are here to help. Please read our refund policy carefully to understand the details regarding refunds and returns.
Conditions for Returns and Refunds
1、Return Period
- You have 30 days from the date of receipt to request a return. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
2、Product Condition
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
3、Receipt or Order Confirmation
- Please provide a receipt or proof of purchase to help us verify your order.
Return Process
1、Request a Return
- To initiate a return, please contact us at plushiefactory01@gmail.com with your order number and the reason for your return.
2、Return Approval
- Our customer service team will get in touch with you after receiving your return request, and will provide you with the return address and further instructions.
3、Send Back the Item
- Please send the item back to us along with your order details. You will be responsible for paying your own shipping costs for returning your item.
Refund Process
1、Receiving the Returned Item
- We will notify you once we have received and inspected your returned item.
2、Refund Approval
- If your return is approved, we will process the refund, and a credit will automatically be applied to your original method of payment within a few days. The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.
3、Exchange Policy
- If you would like to exchange an item, please contact us at plushiefactory01@gmail.com with the reason for the exchange and specific details of the item you wish to exchange. Our exchange policy follows the same conditions as our return policy.
Special Circumstances
1、Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the item and provide photos of the damage or defect. We will arrange for a refund or exchange based on the specific situation.
2、Non-returnable Items
- For hygiene and safety reasons, certain items such as personalized plush toys or limited edition products are non-returnable.
Contact Us
- If you have any questions or need further assistance, please feel free to contact us:
- Email: plushiefactory01@gmail.com
- Address: 8288 W Chestnut Ave, Littleton, CO 80128, US